CANCELLATION AND REFUND POLICY:

YOUR PAYMENT GUARANTEES YOUR TIME SLOT. AS SUCH, WE WILL NOT BOOK OR MAKE AN ATTEMPT TO BOOK ANY OTHER EVENT DURING THAT TIME SLOT. IF YOU WERE TO CANCEL WITHIN 7 DAYS OF YOUR BOOKING, YOU AGREE TO FORFEIT 50% OF THE TOTAL. IF CANCELLING WITHIN 24 HOURS, YOU AGREE TO FORFEIT 100% OF THE TOTAL. ALL CANCELLATIONS MUST BE COMMUNICATED VIA EMAIL TO MAINTAIN RECORD ACKNOWLEDGEMENT FOR BOTH PARTIES.

WEATHER CANCELLATION POLICY:

IN THE EVENT OF RAIN OR SEVERE INCLEMENT WEATHER THE DAY OF (BEFORE YOUR EVENT STARTS), ICE GOODIES WILL CANCEL YOUR BOOKING FOR THE SAFETY OF OUR EMPLOYEES AND PROVIDE A 100% REFUND TO THE ORIGINAL FORM OF PAYMENT.

IN THE EVENT OF RAIN, HEAVY SNOW OR SEVERE WINDS AFTER WE HAVE BEGUN SERVICING YOUR EVENT, ANY REMAINING TIME WILL BE CANCELED. AS A RESULT, THERE WILL BE A 50% REFUND TO YOUR ORIGINAL FORM OF PAYMENT.

EMERGENCY SITUATIONS:

IF ONE OF OUR EMPLOYEES IS IN A LIFE-THREATENING EMERGENCY, OUR POLICY IS TO IMMEDIATELY SEND A REPLACEMENT REPRESENTATIVE. IF THE VEHICLE SUFFERS AN EMERGENCY, INCLUDING BUT NOT LIMITED TO FLAT TIRES, VEHICULAR ACCIDENTS, ETC AND WE ARE UNABLE TO SEND ANOTHER VEHICLE, WE WILL OFFER A FULL REFUND. THESE CIRCUMSTANCES ARE VERY RARE BUT ARE NOTED FOR ACCOUNTABILITY.

PACKAGE NOTES:

PLEASE BE AWARE THAT ALL EVENT PACKAGES INCLUDE UNLIMITED SHAVED ICE HOWEVER, OUR SUPREME INCLUDES LIMITED LEMONADE AND OUR SUPER SUPREME INCLUDES UNLIMITED LEMONADE (PLEASE SEE PACKAGE CHART FOR REFERENCE). PACKAGES ARE UNLIMITED FOR THE AMOUNT OF TIME YOU CHOOSE DURING BOOKING. ONCE YOUR TIME HAS EXPIRED, THE EVENT SPECIALIST WILL NOT CONTINUE TO SERVE.

REQUESTS FOR ADDITIONAL TIME ARE SET ACCORDING TO YOUR ORIGINAL EVENT PACKAGE AND WILL BE CHARGED AT REGULAR PRICE. THIS INCLUDES TOPPINGS AND FLAVORS FOR LEMONADES.

ONCE YOU SUBMIT PAYMENT FOR EXTRA TIME, THERE WILL BE NO REFUND IF YOU DECIDE YOU NO LONGER NEED IT. WE WORK EFFECTIVELY TO ADD ANY CHANGES TO THE DRIVER’S SCHEDULE AS THEIR OTHER BOOKINGS WILL BE ADJUSTED AROUND REVISIONS.

NOTE:
Make sure you confirmed availability BEFORE purchasing a package! Taxes apply to ALL packages! Anything booked without prior approval will automatically be cancelled and refunded.